Refund Policy

Frru Veg Agrotech Pvt. Ltd.

Refund Policy

Refund Policy:

At Frru Veg Agrotech Pvt. Ltd., we strive to provide you with the highest quality organic products and an exceptional shopping experience. However, we understand that there may be situations where you may need to request a refund. Please review our refund policy below:

1. **Product Quality Concerns:**
– If you receive a product that does not meet your expectations or has quality issues, please contact our customer support team within 48 hours of receiving the product.
– Provide detailed information about the issue, including clear photographs if applicable, to help us assess the problem.

2. **Order Cancellation:**
– Orders can be canceled within 24 hours of placement. To cancel an order, please contact our customer support team as soon as possible.
– Refunds for canceled orders will be processed within 7 business days.

3. **Refund Process:**
– Once your refund request is approved, the refund will be processed using the original payment method.
– Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.

4. **Damaged or Incorrect Items:**
– If you receive damaged or incorrect items, please notify us within 48 hours of receiving the order.
– We may require photographs of the damaged items or incorrect products to process a refund or replacement.

5. **Non-Refundable Items:**
– Certain perishable and consumable items may not be eligible for refunds due to their nature. This includes fresh produce and other time-sensitive goods.

6. **Returns and Shipping:**
– In some cases, we may request the return of the product for inspection before processing a refund.
– Customers may be responsible for return shipping costs unless the return is due to an error on our part.

7. **Refusal of Refund:**
– Frru Veg Agrotech reserves the right to refuse a refund if it is determined that the request is not valid or does not meet the conditions outlined in this policy.

8. **Contact Us:**
– For any refund-related concerns or inquiries, please reach out to our customer support team at mailto:frruvegagrotech@gmail.com or call our helpline at 9124983131.

We appreciate your understanding and cooperation. Frru Veg Agrotech is dedicated to providing you with the best organic products and service, and we are here to address any concerns you may have.